We hope our FAQ’s answer your questions. If not, please do not hesitate to contact one of our friendly team members.
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We offer hotel pickups and drop-offs from Port Douglas and the Northern Beaches of Cairns (Ellis Beach, Palm Cove, Clifton Beach, Kewarra Beach & trinity Beach). Please check you booking confirmation for specific details.
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Yes! We recommend booking as early as possible, especially during peak seasons, to secure your spot. You can book online with just a 10% deposit.
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Our Kuranda Day Tours are designed for couples, solo travellers, families, and groups, with experiences suitable for all ages.
Our Outback Tasting Tours are 18+, but older teenagers are considered.
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Our tours operate rain or shine, and we provide umbrellas if needed. The rainforest is stunning in wet weather!
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Kuranda Day Tours – No, our standard tours do not include meals, but you’ll have free time to explore and purchase food at local cafés, markets, and eateries during your visit to Kuranda or other stops.
Outback Tasting Tours – Yes, Full breakfast, morning tea, gourmet lunch, after tea and all tastings.
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Yes! We offer Skyrail-only or Train-only options with return bus transfers.
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Typically, you’ll have approx. 2 hours to explore Kuranda Village before your next scheduled departure.
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Yes! The Skyrail and Kuranda Scenic Railway are both wheelchair accessible, and we organize all transfers for an easy experience.
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You’ll have plenty of time (around 2/12 hours) to enjoy the crocodile show, boat cruise, and wildlife enclosures before moving on to your next destination.
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Yes! Our private tours are fully tailored—tell us what you’d like to see, and we’ll make it happen!
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No need to pack a lunch! Our tours allow time to purchase food in Kuranda Village, where you’ll find a variety of cafés, restaurants, and market stalls offering fresh, local, and international cuisine.
- You’ll have the opportunity to enjoy a meal, coffee, or snack at your own expense during your free time in Kuranda.
- There are options for all dietary needs, including vegetarian, vegan, and gluten-free choices.
- For families with little ones, we recommend bringing along some light snacks to keep them happy between stops.
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Enclosed shoes are not required, but we highly recommend wearing comfortable walking shoes for safety and comfort.
Some areas, such as rainforest boardwalks, markets, and village paths, may have uneven surfaces.
Flip-flops, sandals, or casual footwear are fine, but comfortable shoes will enhance your experience!
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Kuranda Day Tours – Our tours are designed to be as easy and accessible as possible—we provide transfers between experiences, so you won’t have to walk long distances between activities.
We pick you up from your Skyrail or Kuranda Scenic Railway experience and
transfer you to Kuranda Village, where you’ll have time to explore.
When it’s time for your next experience, we collect you from the village and transfer you back to Skyrail, the train, or your return transport.Outback Tasting Tours – No, there is very little walking required. Our Outback Tasting Tour is designed to be easy and accessible. At most stops, your guide will pull up directly out the front, so there’s no need to walk long distances. Guests who typically travel with wheelie walkers on other tours often find that a walking stick is more than sufficient for this experience.
If you have any specific mobility needs, feel free to reach out—we’re happy to chat through the details.
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Minimal walking is required between key experiences, thanks to our included transfers.
The Skyrail Rainforest Cableway and Kuranda Scenic Railway are both wheelchair accessible, with assistance available for boarding.
Many attractions in Kuranda Village—including the Butterfly Sanctuary, markets, and cafés—are accessible, although some areas may have uneven surfaces.
While we welcome guests with limited mobility, please note:
- Our buses do not have wheelchair ramps or lifts
- Guests must be able to get on and off the bus with minimal assistance
- We cannot accommodate mobility scooters, as we do not have storage space available
If you have specific mobility needs, please contact us in advance, and we’ll be happy to discuss arrangements to ensure your day is as comfortable and enjoyable as possible.
- Our buses do not have wheelchair ramps or lifts
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Small Group Experiences
We keep our group sizes small to ensure a more personalised, relaxed, and enjoyable experience on every tour.
- Scheduled Tours: Maximum 6–20 guests per tour
- Private Charters: Completely flexible – just tell us your group size, and we’ll tailor the transport and experience to suit!
Travel comfortably, connect with your guide, and enjoy more time at each stop without the crowds.
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We understand that plans can change, so we offer a flexible cancellation policy to accommodate our guests.
More than 24 hours before departure – Full refund or free rescheduling.
Less than 24 hours before departure – No refund, as we have already made arrangements
for your experience.
No-shows or late arrivals – Unfortunately, no refunds can be given.Extreme Weather Policy
Your safety is our priority! Our tours operate rain or shine, but in the event of severe weather conditions (such as cyclones, flooding, or dangerous winds) where it is unsafe to proceed, we will: Offer free rescheduling to another available date.
Provide a full refund if rescheduling is not possible.Private Charters & Group Bookings: Cancellation terms may vary. Please check your booking confirmation or contact us for details.
Need to make changes? Contact us as soon as possible, and we’ll do our best to assist!
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The Kuranda Original Rainforest Markets and Heritage Markets are a must-visit, offering a variety of local crafts, handmade goods, unique souvenirs, and delicious treats.
Kuranda Original Rainforest Markets – Open Thursday to Sunday from 9:30 AM to 3:00 PM
Kuranda Heritage Markets – Open Wednesday to Sunday from 9:30 AM to 3:30 PMSeasonal Information:
Peak Season (May – October) – The markets are bustling with activity, and most stalls will be open. This is the best time for visitors wanting the full market experience.Low Season (November – April) – Some stalls may not operate every day or may close earlier than advertised. If you’re visiting during this period, we recommend checking ahead to see what’s open.
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- One-Way Standard Skyrail Experience – Allow 1.5 hours
- One-Way Diamond View Experience – Allow up to 2 hours
These times include two stops at Red Peak and Barron Falls, where you’ll have the opportunity to explore the rainforest boardwalks and scenic lookouts. While you are welcome to take your time at these stops, extended visits may reduce your available time in Kuranda Village.
Timings may vary depending on cableway operational constraints, weather, and peak visitor periods.
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From Freshwater Railway Station – 1 hour 30 minutes (includes a 10
-minute stop at Barron Falls Lookout).Timings may vary due to operational schedules, weather conditions, and passenger boarding times.
For your comfort, each carriage is equipped with a water station
and toilet.Palm Cove Stopover – Relax & Unwind
Before heading back, enjoy a 30-minute stop in Palm Cove, a stunning beachfront destination lined with swaying palm trees and breathtaking ocean views.What to do during your stop:
Sip & Relax – Enjoy a refreshing cocktail, coffee, or cold beverage at The Surf Club Palm Cove, right by the beach.Walk the Iconic Jetty – Take in panoramic coastal views, a favorite spot for photographers and fishing enthusiasts.
Beach Stroll – Feel the sand between your toes as you take a leisurely walk along the palm-fringed shore.
Don’t forget to snap a photo! Palm Cove’s scenic backdrop is the perfect way to end your adventure.
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Kuranda is a vibrant rainforest village filled with culture, wildlife, markets, and natural beauty. During your visit, you can:
Meet the Wildlife
- Kuranda Koala Gardens – Hold a koala and see other Australian animals up close.
- Birdworld Kuranda – Walk through a free-flight aviary filled with colorful tropical birds.
- Australian Butterfly Sanctuary – Visit the largest butterfly aviary in the Southern Hemisphere.
Shop & Explore the Markets
- Kuranda Original Rainforest Markets (Thu–Sun) – Browse handcrafted souvenirs, jewelry, and local art.
- Heritage Markets (Wed–Sun) – Discover Indigenous artwork, didgeridoos, and tropical gifts.
Enjoy the Natural Beauty
- Barron Falls Lookout – Take in the stunning waterfall views from an easy-access boardwalk.
- Rainforest Walks – Stroll along well-maintained trails through the lush tropical rainforest.
Relax & Dine
- Enjoy a coffee or tropical ice cream at one of Kuranda’s charming cafés.
- Dine at a local restaurant featuring fresh, locally sourced produce.
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Looking for a premium way to experience Kuranda? Enhance your journey with Gold Class on the Kuranda Scenic Railway or Diamond View on the Skyrail Rainforest Cableway for added comfort, luxury, and breathtaking views.
Kuranda Scenic Railway – Gold Class- Luxury seating in heritage-style carriages
- Welcome drinks & refreshments, including locally sourced beverages
- Morning or afternoon tea, featuring sweet and savory treats
- Dedicated host service for a more personalized journey
Gold Class is subject to availability and only available on select departures—book early to secure your seat!
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- Glass-floor gondola for a breathtaking view of the rainforest below
- Priority boarding for a seamless experience
- Limited availability per gondola, ensuring a more exclusive journey
Diamond View gondolas are subject to availability and only operate on limited services—pre-booking is recommended!
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Skyrail Rainforest Cableway undergoes scheduled maintenance at various times throughout the year to ensure safety and reliability. If Skyrail is closed on your tour date, we will:
- Automatically adjust your tour by replacing the Skyrail portion with return bus transfers to and from Kuranda, depending on which tour time is booked.
- Inform you in advance about any changes to your itinerary.
- Offer alternative options, such as rescheduling to another date or providing a modified itinerary.
Maintenance closures are scheduled in advance, so we recommend checking for updates when booking.
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The Kuranda Scenic Railway undergoes scheduled maintenance throughout the year to ensure safety and reliability. If the railway is closed on your tour date, we will:
- Automatically adjust your tour by replacing the train portion with return bus transfers to and from Kuranda, depending on which tour time is booked.
- Inform you in advance about any changes to your itinerary.
- Offer alternative options, such as rescheduling to another date or providing a modified itinerary.
Maintenance closures are scheduled in advance, so we recommend checking for updates when booking.
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- Yes! All our coaches are fully equipped with seat belts to ensure your safety and comfort throughout the journey.
- We comply with all Australian safety regulations, and our vehicles are regularly maintained to the highest standards.
For your safety, we ask that all passengers wear their seat belts while the vehicle is in motion.
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- Child car seats are not required on our coaches, as they are classified as public transport under Queensland law.
- Children can either have their own seat or sit on a parent or caregiver’s lap, depending on their age.
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- No, our tours do not include swimming.
- If you’re looking to cool off, we recommend enjoying a swim in your resort’s pool or booking a snorkelling adventure on the Great Barrier Reef for an unforgettable experience.
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- No, we do not offer discounts or packages for carers.
- However, we strive to make our tours as accessible and inclusive as possible. If you oryour companion have specific needs, please contact us in advance, and we will do our best
Is WiFi Available?
- No, WiFi is not available on our coaches or during the tour.
- Most stops, including Kuranda Village and some venues, may offer free public WiFi.
- However, coverage can be limited in remote areas.
- Free WiFi is available at Skyrail terminals and Kuranda Scenic Railway stations to assist with arrangements.
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Kuranda Tours
- Meals and drinks (unless otherwise specified or as part of an upgrade)
- Entry to optional attractions in Kuranda Village (e.g. Butterfly Sanctuary, Koala Gardens, Bird World)
- Personal purchases at markets, galleries, or cafés
- Travel insurance
- Souvenirs and professional photos
- Sunset drinks at Palm Cove (at own expense)
- Gratuities (optional)
Outback Tasting Tours
- Additional purchases of items sampled during tastings
- Take-home wine, spirits, or condiments (available for purchase at each venue)
- Travel insurance
- Souvenirs and personal shopping
- Gratuities (optional)
